2014年7月3日 星期四

華盛頓特區市中心威斯汀(The Westin Washington, D. C. City Center)City View Room


旅館:華盛頓特區市中心威斯汀(The Westin Washington, D. C. City Center)
地址:1400 M Street Nw, Washington, DC 20005
官網:http://www.westinwashingtondccitycenter.com/
交通方式:搭乘 Metro 至 McPherson Station 後步行前往

入住房型:City View Room
(官網介紹:http://www.westinwashingtondccitycenter.com/rooms/city-view
房號:1232
網路:付費有線/無線上網 Internet access for a fee

飯店中庭 Hotel Atrium

因為在努力拼今年升上 SPG 白金卡,所以這次美國行大多鎖定喜達屋的飯店入住,在華盛頓特區也選擇分別入住兩間不同的喜達屋旗下飯店,不只可以多累積入住次數,也能順便多體驗一間不同的飯店。喜達屋在華盛頓的飯店其實很多,光是在市區就有五間飯店,從奢華的瑞吉到平價的福朋都有。這次先選擇中間價位的威斯汀,週末入住一晚大約在一百元美金多一些,以地點來說算是非常合理。

I was working my way to reach Platinum status with SPG this year, so I decided to stay at Starwood properties as much as I can during this trip to the U.S. I chose to split my time in D.C. and stay at two different hotels. Not only do I get more stay credits, I get to review one extra property as well. Starwood actually had quite a strong presence in Washington, with five different properties within the city, ranging from the high-end St. Regis to the more "budget" Four Points. I chose the Westin as my first hotel, and the price was around $100 a night for a weekend stay, which sounded quite reasonable to me considering its location in the city center.

飯店中庭 Hotel Atrium

因為從紐約的火車到得比較晚,當天大約在七點多左右才抵達飯店,這時候已經沒什麼人在辦理入住了,所以完全不用排隊。在入住之前特地上網查了一下評價,很多人抱怨服務人員態度不好,不過我遇到的前台人員不只非常專業,態度也相當友善。應對中的許多細節,也讓人感受到整體服務的提升,像是辦理完手續之後,服務人員是走到櫃檯前來把房卡交到我手上的,這樣簡單的動作,就讓房客和工作人員的距離立刻縮短了不少。

Since the train ride from New York took a little longer than expected, I only got to the hotel at around 7 pm, and the lobby was pretty much deserted at the time. Before coming to this hotel, I've read some complaints about the staffs being cold and unfriendly, but that couldn't be further from what I've experienced. The staff that I met was super professional and friendly, and the improvement in service was really demonstrated in all the little details. For example, after check-in was completed, he actually walked to the front of the counter and personally handed me my key card. It really made me felt much closer to him just with this one simple gesture.

飯店大門 Hotel Entrance

公共區域地圖
Floor plan for public areas

飯店大廳 Hotel Lobby

不過入住中倒是有一件小插曲。可能是因為飯店系統登記錯誤的關係,我被分配到的單床房,實際上是雙床的房型。所以我還得重新回大廳跟櫃檯換房。但最後結果倒是很好,我被升等到頂樓 12 樓的 City View Room,視野應該是整間飯店前幾名的。

Although I did experience a small hiccup during check-in. Probably due to a mistake in the hotel's system, I was assigned a room that appeared to be a double room but was in fact a twin room. So I had to go down to the lobby again and get reassigned. But things turned out very well, I was upgraded to a City View Room on the twelfth floor (which was the highest floor), and had maybe one of the best views in the hotel.

走廊 Hallway

1232號房
Room 1232

在房間安頓好之後,才發現房間裡面沒有放牙刷和拖鞋。這在美國的飯店似乎是常態,飯店通常因為「環保」不會主動提供某些備品,如果房客有需求的話,才會額外提供,而且其實也不麻煩,一通電話之後,大概十分鐘就有服務人員送到房間來了。比較好笑的是牙膏和牙刷是分開提供,送了牙刷卻沒給牙膏,所以還得另外再打一通電話請人送上來。

After I settled in, I realized there were no toothbrushes and slippers in the room. This seemed to be a regular thing in the U.S. Most hotels do not proactively offer certain amenities due to "environmental reasons." Though they do provide them if the guest asks for them. In fact it really didn't take that much effort, after one call they were delivered to my room in less than ten minutes. The odd thing was they provide toothbrushes and toothpastes separately, so I only got a toothbrush and no toothpaste at first, and it took me another call to get it.

臥室 Bedroom

臥室 Bedroom

房間大小其實相當不錯,除了床跟工作桌之外,窗邊還有一張椅子可以休息。不過威斯汀頗負盛名的天夢之床,睡起來我倒是覺得不如他們所聲稱的那麼舒服,整體舒適度略輸 W 睡床一些。

The size of the bedroom was quite decent. Aside from the bed and work desk, there was an extra chair next to the window, which provided some extra space for lounging. On the other hand, I found the famous "Heavenly Bed" to be less comfortable than they claimed it to be, and was slightly less comfortable than the W Bed.

臥室 Bedroom

臥室 Bedroom

工作桌
Work desk

工作桌
Work desk

可能因為飯店還正在進行翻修的關係,某些東西還停留在新舊交接的階段。例如工作桌上設置了使用相當方便的插座讓人激賞,超級大的全新高畫質電視也是大加分。不過相對來說鬧鐘和電話機就顯得有些陳舊。

I assume because the hotel was still undergoing some renovation, some parts of the room were still in a awkward interim phase. For example, the easily accessible power outlets on the work desk and the massive new HDTV were big pluses, but on the other hand, the alarm clock and telephone appeared to be a bit dated and worn out.

工作桌
Work desk

工作桌
Work desk

臥室 Bedroom

臥室 Bedroom

臥室 Bedroom

電視 Television

冰箱 Refrigerator

冰桶 Ice bucket

星巴克咖啡
Starbucks coffee

瓶裝水
Bottled water

浴室 Bathroom

威斯汀在浴室的表現也相當出色。淋浴設備很好用之外,另外自家的備品也是非常讓人喜歡。白茶(White Tea)系列聞起來很香,使用之後也覺得非常舒適。

The Westin performed surprisingly well in the bathroom. The shower was very good, and their own amenities were perfect. The White Tea amenities smelled great, and I felt really comfortable after using them.

浴室 Bathroom

浴室 Bathroom

浴室 Bathroom

浴室 Bathroom

浴室 Bathroom

衣櫃 Closet

景觀 View

景觀 View

身為 SPG 金卡會員,通常入住的時候都可以選擇要免費網路還是 250 點歡迎點數。在入住的時候我是選擇網路的,不過在退房之後,意外發現飯店還是給了我額外的 250 點。如果這個情況在這間飯店是常態的話,也是一大加分。

As a SPG Gold member, I was usually offered a choice between complimentary internet or 250 Starpoints as my welcome amenity at check-in. I chose the internet for this stay, but found out I was still given the 250 points at check-out. If this is a regular practice at this property, that will certainly be another plus for them.

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